This STCW Crowd Management training is designed for crew members who provide direct services to passengers in passenger spaces on board of passenger ships and those personnel designated on muster lists who assist passengers in emergencies.

This online course follows the guidelines of the IMO Model Course 1.41 and meets the mandatory minimum requirements for the training of Masters, Officers, Ratings and other personnel on passenger ships in STCW Code (2010): Regulation V/2(&3) pa. 4, 5 & 6 and Section A-V/2(&3) pa. 1, 2 & 3.

Target Audience:

Personnel providing direct service to passengers in passenger spaces and Masters, officers, ratings qualified in accordance with STCW chapters II, III and VII and personnel designated on the muster list to assist passengers in emergency situations.

Learning objectives: 

•Obtain tools to effectively control a crowd in an emergency situation on board

•Demonstrate the use of personal life-saving appliances

•Comply with the ship’s safety and emergency procedures

•Locate essential safety and emergency equipment on board

•Communicate effectively with passengers during an emergency

•Comply with the ship’s safety and emergency procedures

Course Sections:

PART A:

1: Introduction

2: Case Studies

3: Crowd Management Training

4: Familiarisation Training

5.Key Points to Remember

PART B:

1: Introduction

2: Safety Training for Personnel Providing Direct Service to Passengers in Passenger Spaces

3: Key Points to Remember

Accreditation/Recognition:

This course is accredited by and meeting the requirements of the Bahamas Maritime Authority.

Regulations and Further Recourses:  

Code (2010): Regulation V/2(&3) pa. 4, 5 & 6 and Section A-V/2(&3) pa. 1, 2 & 3.

SOLAS 1974 Chapter XI-1 Special Measures to Enhance Maritime Safety

International Maritime Organization Official Website, Our Work, Passenger Ships

MSC.1/Circ.1446/Rev.2, Recommended Interim Measures for Passenger Ship Companies

To Enhance the Safety of Passenger Ships

The IMO Passenger Ship Safety Initiative 

Focus on IMO Surviving Disasters – Life- Saving at Sea

To successfully complete this STCW-BMA accredited course, participants must:

1. Successfully complete the course payment via the eShop.
2. Submit the STCW Certificate Application Form.
3. Achieve a minimum score of 70% on the final assessment (two attempts are allowed).
4. Complete the authentication process to verify their identity.

The final assessment is monitored using Proctoring Tool to ensure compliance and integrity. Proctoring software supervises the assessment by:

• Webcam monitoring identity verification,
• Tracking browser and screen activity,
• Detecting audio and application usage.

Any suspicious activity or failure to comply with these requirements may result in disqualification from the assessment, and the course will be considered failed. More details about the Proctoring procedure can be found inside the course.

System Requirements: (Proctoring tool is not compatible with smart devices and phones)

Operative system:  Windows 10+, MacOS 10.15+, Linux Ubuntu 20 and 22

Processor: Intel premium 4+

Hard disc space: 250MB

RAM: 2GB**

Upload Speed: 0.077Mbps – 0.165Mbps

Camera*: 640×480 px

Microphone*: Any type of microphone, internal or external

*Those devices with iOS or Android operating system are supported as SMOWL360 external camera monitoring tool.

**4GB RAM recommended