Refund Policy

OneLearn Global is committed to providing high‑quality digital training. This Refund Policy explains when refunds may be available for online courses purchased directly through the OneLearn Global platform.

 

1. General Policy

All courses offered by OneLearn Global are delivered digitally and provide immediate access upon purchase. For this reason, refunds are limited and subject to the conditions set out below.

By purchasing a course, you acknowledge and agree to this Refund Policy.

 

2. Eligibility for Refunds

A refund may be granted if all of the following conditions are met:

 

  1. The refund request is submitted within 14 calendar days of the original purchase date; and
  2. The learner has not accessed the course content; and
  3. No certificate, exam attempt, or formal assessment has been issued, accessed, or completed.

 

3. Non‑Refundable Situations

Refunds will not be provided in the following circumstances:

 

  1. Requests made after 14 calendar days from purchase
  2. Courses content has been accessed
  3. Courses that are fully completed
  4. Certificates, accreditations, or exam attempts that have been issued or used
  5. Bundle purchases, discounted courses, or promotional offers marked as non‑refundable
  6. Change of mind after substantial access to course materials

 

4. Technical Issues

If you experience a verified technical issue that prevents access to a course and cannot be resolved by OneLearn Global’s support team within a reasonable time, you may be eligible for:

 

  1. A full refund or
  2. An alternative course or access extension

 

This will be assessed on a case‑by‑case basis.

 

5. How to Request a Refund

To request a refund, please contact OneLearn Global support and include:

 

  1. Your full name
  2. Email address used for purchase
  3. Course title
  4. Date of purchase
  5. Invoice Number
  6. Reason for the refund request

 

Refund requests must be submitted via email to eshop@onelearn.global

 

6. Refund Processing

 

Approved refunds will be processed to the original payment method

Processing time is typically 5–10 business days

Transaction or bank fees charged by third‑party payment providers are non‑refundable

 

7. Legal Rights

This Refund Policy does not affect any statutory consumer rights that may apply under applicable laws, including EU consumer protection regulations relating to faulty or non‑conforming digital content.

 

8. Policy Changes

OneLearn Global reserves the right to amend or update this Refund Policy at any time. Any changes will be published on our website and will apply to purchases made after the effective date of the update.