Delivering bad news is a reality of the maritime field. While we cannot change the news we have to deliver, we can ensure that it is delivered as effectively and empathetically as possible. This course is designed to teach seafarers how to deliver bad news to their colleagues and how to incorporate empathy.
At the end of the training course the participant shall:
· How to deliver bad news empathically
· How to manage the situation effectively
· How to prepare yourself and your team
Section 1: What are our biggest concerns about giving bad news?
Section 2: Planning to give bad news
Section 3: Preparing yourself
Section 4: Preparing your team members
Section 5: How to give bad news
Section 6: How to follow up
Section 7: Scenario examples